Terms of Service

This agreement

By creating an account or using Phantom VPN, you accept these terms. If you do not accept them, do not use the service. If you are using it for an organisation, you are confirming you have the authority to bind that organisation. You must be old enough to form a contract where you live, and at least 13 in any case.

Our Privacy Policy is part of this agreement and explains what we hold about you.

What the service is

Phantom VPN gives you access to the Sentinel decentralized VPN network. We give you two things: the client apps, and an orchestrator that queries the sentinelhub-2 chain for live nodes, ranks them by measured latency, and opens a session for you. Your device then builds an encrypted WireGuard tunnel straight to the node it picked.

What we do not give you is the nodes themselves. We do not own or operate any of them. That is the design, and it has consequences for what we can promise, which section 7 sets out.

Your account

An account is required. You can sign in with an email one-time code, with Google, or with Apple. Keep control of the mailbox and the sign-in method you used, because whoever holds them holds the account. Tell us at support@phantomvpn.site if you think someone else has got in.

Your account is yours, not a group asset. Premium applies account-wide, so it works on every device you personally sign in on. That is not an invitation to hand your login to other people.

Acceptable use

A VPN protects people who need protecting. Abusing it makes operators shut nodes down, which takes the network away from everyone else. So do not use Phantom VPN for any of this:

• Anything unlawful where you are, or where the node you picked is.
• Infringing someone else's rights, including their copyright.
• Distributing malware, running intrusion attempts, or scanning networks you have no business scanning.
• Attacking, overloading or degrading the network, a node, or our orchestrator, or trying to break the metering that governs the free tier.
• Sending bulk unsolicited messages.
• Reselling access, or sharing your account credentials so other people can use your subscription as their own.

You are responsible for obeying the laws that apply to you, including in the country whose node you connected through. Some countries restrict VPNs outright. Checking that is on you, and we cannot advise you on it.

The free, ad-supported tier

You can use Phantom VPN without paying. You earn connection time by watching a short ad, at least 30 seconds, which credits 60 minutes to your account. You can do that up to three times a day, and a day is capped at 300 minutes. New accounts start at zero, so you watch one ad before your first connection. Time is metered per minute on our side while you are connected.

Earned minutes are not property, have no cash value, and cannot be transferred, sold or refunded. Trying to fake ad completions or otherwise game the meter is a breach of section 4, and we can zero a balance obtained that way. These limits are the economics of a free tier, and we may change them, though we will not take minutes you have already earned honestly.

Subscriptions, billing and refunds

Premium removes the ads and the clock. It is $9.99 a month with a 3 day free trial, or $59.99 a year with a 7 day free trial. Premium is account-wide, so it follows you to every device you sign in on.

• Renewal. Subscriptions renew automatically until you cancel. Unless you cancel at least 24 hours before the period ends, you are charged for the next one.
• Trials. A free trial converts into a paid subscription unless you cancel before it ends. Cancel in your App Store or Play Store subscription settings, not by deleting the app, because deleting the app cancels nothing.
• Refunds. Refunds are handled by the store you bought from, under that store's policy. We cannot issue, block or override one. Apple: reportaproblem.apple.com. Google: the Play Store order history. If a store declines and you think it got it wrong, write to us anyway and we will help where we can.
• Price changes. If we change the price, the store will tell you and ask for your consent before charging the new amount. Your existing period is never repriced.

Nodes are run by other people

This is the most important clause here, and it is the same one the app itself shows you. The nodes are operated by independent third parties. We provide the client and the orchestration. We do not control any individual node, and we do not guarantee its availability, its speed, or its uptime.

In practice: a node can go offline mid-session, be slow, be busy, or vanish from the network entirely, and none of that is something we can fix or be liable for. The app is built for it. It ranks nodes by measured latency, sidelines one that fails its handshake for 120 seconds, and retries up to three times. Coverage moves hourly because the network is permissionless and operators join and leave as they please, so a country available today may have no node tomorrow. We publish a floor of 15 countries rather than a live count, because we will not promise you a number the network can take away.

Premium buys you unmetered access to the network. It does not buy a specific node, a specific country, or a specific speed, and no part of these terms should be read as promising any of those.

No warranty

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure or error-free, nor that any given node will be available when you want it.

A VPN encrypts the tunnel between your device and a node. It is not anonymity, and it is not a defence against every threat. It does not stop you being tracked by a service you have logged into, it does not protect you from malware you install, and it cannot help you against an adversary already on your device. Anyone whose safety depends on this should not rely on a VPN alone.

Where consumer law gives you rights that cannot be excluded, and in the EEA, the UK and some other places it does, those rights stand and nothing here reduces them.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost data, or loss of goodwill, arising out of your use of the service. That includes anything an independent node operator does or fails to do.

To the maximum extent permitted by law, our total liability for any claim relating to the service is capped at the greater of the amount you actually paid us for it in the twelve months before the claim, or $50. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Ending this

You can stop whenever you like. Cancel any subscription in your store settings, and ask us to delete your account at privacy@phantomvpn.site. There is nothing to negotiate and no retention call.

We can suspend or close an account that breaches section 4, or where we have to in order to comply with the law. If we close your account for a reason that is not your breach, and you have paid for a period you cannot now use, ask the store for a refund for the unused part and we will support the request. Sections 7 to 9, and 12, survive.

Changes to these terms

We may revise these terms. The date at the top moves when we do. If a change materially reduces your rights, we will give you notice in the app or by email before it takes effect, and continuing to use the service after that is your acceptance. If you do not accept, cancel and stop using it.

Governing law

Contact

Questions about these terms go to support@phantomvpn.site. Privacy and data requests go to privacy@phantomvpn.site. Phantom VPN is published by Capx Ecosystem Apps FZE.